I will also certainly post an update if my opinion changes or the company fixes the item without my having to the refund route.
My Misfit Shine arrived today, and its awful. I'm really quite disappointed because I've been researching fitness trackers for more than a year at this point, waiting and hoping for one that would work with swimming since that is my favorite form of exercise, although I also enjoy using WiiFit and work with a personal trainer. I had just decided to purchase the FitbitFlex, especially when I saw it at Target, and on sale, when a relative told me about the Misfit Shine. He's definitely an early adopter of gadgets, and researches as well, although looks for different things than I do. I can’t get it to sync with the app or log anything at all. The company says that Android users or iPhone 4 and under users can still have the device track, even if it can’t log, but mine does neither.
I posted a comment on the Facebook site, and was told to email. The company then posted & tweeted all of the positive comments made within 2 hours before and after mine, but have yet to respond to mine. Browsing the Twitter feed and Facebook page indicates answering email is a difficult concept for them.
I was a little bit sorry 9 days ago when I ordered the item, discovered that my money from PayPal was gone and I hadn’t received a receipt; the discomfort increased when a visit to the local Apple store showed the Shine available there for the same price. If I used credit cards for optional/recreational purchases, I would have bought it then—but I do not, so I came home and posted a comment on their Facebook page. I was told it would soon be shipped, but received no response to my request for a receipt. This morning, I went to get my mail, and it was in my mailbox. Again, no receipt or packing slip in the envelope, but I did get an email with a tracking number; the email was dated for this morning. USPS says the package was mailed two days ago. But, hey–I had it in hand! Exciting! Until it wasn’t, because I received an error saying my Shine was linked to another account, and that user would have to unlink it. Another quick browse of the Twitter stream and Facebook page indicates this is a VERY VERY VERY VERY common error. Update: In looking on the Facebook page again, another person has commented on my post that they also had the same problem.
If I don’t receive a response in the next 48 hours (since the company clearly responds on weekends), I’ll be returning the device and requesting a refund, so I can buy a tracker that works, even if it doesn't allow me to use it while swimming.
